If you need to return the goods if you need to return the goods, please ensure that the outer packaging is intact . And after receiving the package:
- 7 days, take photos, return goods, contact customer service, apply for return. After the return request is approved, we will send you a specific return guide.
- 14 days, you return the item to the German warehouse or other location we have made by courier.
(1) Return shipping costs and risks
The shipping cost and risk of return will be borne by the customer.
The goods caused by the return process are damaged and the package is lost. We are not responsible and will not refund. After the return request has been approved, please carton to package the items that need to be returned.
(2) Return request
Because of the special nature of the book, we will not accept your return request after receiving torn off the plastic or damaged product, we will not give you Return, refund (in this case, you can transfer it in the WeChat group).
(3) Orders that are self-collected, do not support returns
After receiving your return package, we will refund within 5~10 working days after we check and meet the return and refund conditions.
1. In the refund amount, you need to deduct the shipping cost (the fee is the amount in the Shipping form below)
Other EU countries
European ZONE 1
European ZONE 2
- Other EU countries:France, Spain, Austria, Belgium, Bulgaria, Czech Republic, Denmark, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, United Kingdom
- European ZONE 1:Andorra, Croatia, Cyprus, Malta, San Marino, Vatican
- European ZONE 2:Iceland, Liechtenstein, Macedonia, Norway, Switzerland, Ukraine
2. If the package returned due to the following reasons, you need to deduct the shipping cost + return shipping cost (the amount is the amount in the shipping table above *2):
The address is incorrect, there is no one in the house, there is no name on the mailbox, the package is not taken for a long time, the package is rejected, etc. The customer returns the package due to the customer's own reasons, and the delivery cost + return shipping will be borne by the customer.